Our policy lasts 15 days. If 15 days have passed since the receipt of your purchase, we unfortunately cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
* The non-felt virtues of the stones do not in themselves constitute a valid reason for return.
To make a return, you must present a receipt or proof of purchase.
There are certain situations where only a partial refund is granted: (if applicable)
* Any article which is not in its original state, which is damaged or which presents certain missing parts for reasons which are not due to an error on our part.
* Any item that is returned more than 15 days after delivery.
Once received, the returned item is inspected, you will receive an email to confirm receipt. We will also notify you of the decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.
Deadline for reimbursements, late or missing:
If you haven't received your refund yet, please check your bank account first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
An item is replaced if it is defective or damaged. In this case if you wish to exchange it, you can indicate it by email: email@example.com; and return the item to the following address:
214 rue du Faubourg Saint Martin,
75010 Paris, France.
To return a product, you must send it by post to the following address:
RHEALITE, 214 rue du Faubourg Saint Martin, 75010, PARIS France.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
Thank you for favoring a return with tracking. No guarantee is provided before receipt.